winvibe pro Terms and Conditions

Introduction and Applicability

These terms and conditions ("Terms") apply to the winvibe pro platform and all services provided under it. By visiting the winvibe pro website, registering an account, or using any of our services, you are considered to have fully accepted these Terms.

In these Terms, "user", "you" or "your" refers to any person using winvibe pro services. "We", "us" or "platform" refers to winvibe pro and its operating entity. For more details about our services and company, please visit our About Us page.

These Terms have been prepared for users in Bangladesh. If any part of these Terms is unclear, please contact winvibe pro customer support.

Eligibility and Age Requirement

All winvibe pro services are available only to persons aged 21 or older. Account registration or use of services by anyone under 21 is strictly prohibited.

If the age information provided at registration is found to be false or incorrect, winvibe pro reserves the right to close the account and forfeit the balance at any time. Documents for age verification may be requested at any time.

2.1 Valid Identity Documents

A National ID (NID), passport, or driving licence is accepted for age verification. Documents submitted must be valid and not expired.

2.2 Multiple Accounts Prohibited

Each user may operate only one account. If multiple accounts are found under the same person's name, on the same device, or from the same IP address, all accounts will be closed and all funds held may be forfeited.

Account Registration

To open an account with winvibe pro, you must provide accurate and complete information. The name, mobile number, and other personal details entered in the registration form must be genuine and your own.

3.1 Account Security

You are solely responsible for keeping your username and password confidential. Sharing your account credentials with anyone or allowing a third party to use your account is not permitted. If you forget your password, recover it through the designated process.

3.2 Updating Your Information

If any registered details change (such as your mobile number), notify winvibe pro customer support promptly. winvibe pro will not be responsible for delays in withdrawals or other issues caused by incorrect information.

3.3 KYC Verification

KYC (Know Your Customer) verification may be required for transactions above a certain amount. This process involves verifying your identity document and mobile banking details. Failure to cooperate with verification may result in temporary suspension of your account.

Deposits and Withdrawals

winvibe pro currently supports deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000.

4.1 Deposit Conditions

Deposits must be made from a mobile banking account registered in your own name. Deposits from third-party accounts are not accepted and funds sent in such cases may be returned or forfeited.

4.2 Withdrawal Process

Withdrawals are generally completed within 5 to 30 minutes. Withdrawals will be sent only to the mobile banking account used for the deposit. Funds obtained from bonuses must meet the specified wagering requirements before withdrawal.

4.3 Transaction Verification

winvibe pro reserves the right to request additional verification for any transaction it considers suspicious. In such cases, the withdrawal may be placed on hold temporarily and processed after the relevant information has been verified.

Bonuses and Promotions

All bonuses and promotional offers from winvibe pro are provided subject to specific terms. By accepting a bonus, you agree to the associated terms and conditions.

5.1 Welcome Bonus

winvibe pro offers a 120% bonus on your first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: a ৳1,000 deposit receives a ৳1,200 bonus, giving a balance of ৳2,200; before withdrawing the bonus, you must wager ৳1,200 × 25 = ৳30,000.

5.2 Other Promotions

Wagering requirements also apply to weekly and special-occasion promotions. Each promotion has its own terms, which are detailed on the offer page. Bonuses are never counted as direct cash.

5.3 Bonus Abuse

Opening multiple accounts to claim bonuses, providing false information, or attempting to claim bonuses through any other fraudulent means is strictly prohibited. If such attempts are detected, the account and bonuses will be cancelled.

Betting and Gaming Rules

winvibe pro offers sports betting, live casino, slots, and other games. Separate rules apply to each section, but certain general rules must be followed across all areas.

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled, except in the case of a technical error.
• winvibe pro will not be responsible for any bet lost due to an internet disconnection.
• Bet outcomes are determined based on actual results; bets that benefit from erroneous odds may be voided.
• If a match or event is cancelled, the stake will be refunded.

6.2 Slots and Casino Games

RTP (Return to Player) information for slot games is available on the respective game page. RTP is a long-term average figure and is not guaranteed in any individual session. Live casino games are operated by third-party game providers and their own rules apply.

6.3 Technical Errors

If a technical error occurs during a game, the affected round may be cancelled and the stake returned. winvibe pro is not obliged to pay out any unusually large win obtained during an error.

Prohibited Activities

The following activities are strictly prohibited on the winvibe pro platform and will result in immediate account closure if detected.

• Using the account for money laundering or any illegal financial activity.
• Placing bets or playing games using bots, scripts, or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage and failing to report them immediately.
• Attempting to access another user's account.
• Attempting to breach the platform's security systems.
• Attempting to obtain bonuses, promotions, or rewards through fraudulent means.
• Selling, transferring, or renting an account to another person.

If evidence of any prohibited activity is found, winvibe pro reserves the right to take legal action and may report the relevant information to the appropriate authorities.

Account Suspension or Termination

winvibe pro may temporarily suspend or permanently terminate any account without prior notice in the following circumstances.

8.1 Grounds for Suspension

• Violation of any clause of these Terms.
• Opening an account with false or misleading information.
• Evidence of involvement in prohibited activities.
• Failure to cooperate with KYC verification.
• The account remaining inactive for an extended period.

8.2 Right to Self-Close

Users may also request to close their own account at any time through winvibe pro customer support. A self-exclusion option is also available as part of responsible gaming.

Privacy and Data Protection

winvibe pro places the highest importance on protecting users' personal information. The platform uses SSL encryption to keep transactions and personal data secure. Full details on how your information is collected, stored, and used can be found in our Privacy Policy.

Your information is not shared with third parties, except where required by law or for security-related reasons, in which case relevant authorities may be informed. Secure gateways are used to process payment information, which is not stored on winvibe pro's own servers.

Limitation of Liability

winvibe pro aims to provide its services without interruption, but liability is limited in the following circumstances.

10.1 Applicable Limitations

• If services are disrupted due to a third-party server or network failure.
• If loss occurs due to a problem with the user's own device or internet connection.
• If a game or bet is interrupted due to an unforeseen technical error.
• If loss occurs as a result of the user failing to keep their own account credentials secure.

10.2 Dispute Resolution

Any dispute arising from these Terms will be addressed through negotiation in the first instance. winvibe pro's decision will be considered final unless a different ruling is reached through a legal process.

Responsible Gaming

winvibe pro believes that gaming is a form of entertainment and should be enjoyed within limits. We encourage all users to set their own limits. Detailed guidance and tools for dealing with gaming-related concerns are available on our Responsible Gaming page.

11.1 Setting Personal Limits

Users can set daily, weekly, or monthly deposit limits. An option to take a break from gaming for a set period is also available.

11.2 Protection of Minors

It is the user's own responsibility to prevent anyone under 21 from accessing the account. Using parental control software on your device is recommended. winvibe pro remains vigilant on this matter and works to prevent underage access through account verification.

Changes to Terms

winvibe pro reserves the right to change, amend, or update these Terms at any time. Users will be notified of any significant changes via their registered contact details or through a notice on the platform.

Continued use of the service after any changes will be taken as acceptance of the updated Terms. Please visit this page regularly to stay informed of any updates.

If you have any objection to a term, stop using the service and contact winvibe pro customer support. The date on which updated terms take effect will be noted at the top of the page.

Contact and Support

If you have any questions about these terms, contact the winvibe pro support team. Support is available seven days a week, 24 hours a day, in both Bengali and English.

13.1 Live Chat

You can get direct support through the live chat feature on any page of the platform. Simple questions are answered quickly, and more complex issues are reviewed and resolved.

13.2 Email Support

You can also reach us by email in addition to live chat. winvibe pro support email address: [email protected]

For general queries, check our FAQ section, where answers to the most frequently asked questions are compiled.

These terms were last updated in January 2025. All winvibe pro services are for persons aged 21 and above. Gaming is a form of entertainment — enjoy it within limits.